Terms and Conditions for Tuned In

The following terms and conditions apply to all transactions on this site. The terms listed are subject to change at any time. Any changes will take effect on the date they are posted onto the site (see date at the foot of the page). Please read them carefully and print a copy for future reference.

To order goods using this website you must be at least 18 years of age and accept delivery within the UK. If you want to order a product to a delivery address outside of the UK please telephone 023 8033 2626 to discuss a delivery options and fees.

We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

Product Information

Product specifications, images and other information published on our website have either been made accessible by suppliers, manufacturer's, publications, publicists, or been gathered from public-domain sources. Our intention is to ensure that all information on the website should be as accurate and up to date as possible. We cannot guarantee the reliability or the accuracy of the information contained within the site. Actions taken by the user of the website are the responsibility of the individual. Images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the manufacturer's brochures or their websites.

Pricing

The prices quoted on this website are valid for Internet sales only. All prices and charges on this site are in UK pounds sterling and include VAT at 17.5%. We are entitled to make adjustments to prices to take account of any increase in our supplier's prices or the imposition of any taxes or duties. Prices may be subject to change if the price published for the goods is wrong. In all cases we will inform you of the correct price and give you the opportunity to cancel the order.

Payment

We accept most major credit and debit cards these include Visa, MasterCard and Switch. Your card will be charged when your order is processed. We use a Secure Server to process payment and your credit card details are encrypted during this process.

We will require cardholder's full details including name, address and telephone number as registered with the bank. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received.

Sage Pay Secured

We use Sage Pay as our Payment Service Provider.

All transaction information passed between www.tunedin.co.uk and Sage Pay is encrypted using 128-bit SSL certificates. No card holder information is ever passed unencrypted and all details are further encrypted meaning anyone at www.tunedin.co.uk does not know your card number/details. You can be completely secure in the knowledge that nothing you pass to Sage Pay via our servers can be examined, used or modified by any third parties.

Once on Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data Sage Pay hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.

Sage Pay's systems are scanned quarterly by Trustwave which are an independent Qualified Security Assessor (QSA) and an Approved Scanning Vendor (ASV) for the payment card brands.

Sage pay is also audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance.

3D Secure

If your card issuer is participating in 3D Secure scheme, during checkout you may be taken to their secure website to enter your 3D Secure password. The payment is then taken as normal and you are returned to a payment confirmation page on our website.

Read more about Sage Pay Security at the Sage Pay website.

Accepting orders and security

We hold a huge range of products in stock for immediate delivery. Once the order is placed, the customer will be notified via e-mail of the confirmation and expected delivery date (see Delivery below).

Before we accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make to confirm your identity. This assists us to protect you and us from fraudulent transactions. More details of the steps we take to offer our customer's security can be found on the Security and Privacy page accessible from the Homepage. We reserve the right to decline your order, in which case you will be contacted to seek an alternative payment method.

Our online ordering facility and free delivery offer is only available for customers who provide us with a UK mainland delivery address including Isle of Wight and excluding Ireland, Scottish Highlands and the Channel Islands. If you want to place an order to a delivery address outside of UK mainland please contact us on 023 8033 2626 to discuss delivery options and fees.

Delivery

Important Notes

1. At the point of delivery you must have two forms of identification with addresses: A valid passport or a valid driving license must be provided along with one of the following; a recent utility bill, or bank statement.

2. Delivery is free for orders to UK mainland, including Isle of Wight and excluding Ireland, Scottish Highlands and the Channel Islands. If you order products from Tuned In Ltd for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Delivery Details

All items will be sent by UK Business Post.

TVs 42" and above will be delivered within 7 to 10 working days (Monday to Friday), excluding Bank Holidays. All other products will be dispatched within 24 working hours providing payment is processed successfully (Monday to Friday), excluding Bank Holidays.

Customers are usually called within 48 hours after placing an order. If you have any queries or do not hear from us within 48 hours, please contact us on 023 8033 2626. We contact you for the following reasons:

1) Due to the technical nature of the products we sell, we contact you to establish whether you have the necessary accessories to connect your equipment to ensure hassle-free use of your purchase and optimise the performance of your product.

2) To confirm the delivery you require.

3) This is also a security measure we take for your protection to prevent fraudulent transactions.

We endeavour to deliver all items within the time scales given above, however we are reliant on third party carriers and cannot be held liable for any delays and/or loss caused by a delay.

On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. We will inform the customer of a tentative delivery date. If the customer agrees to wait for delivery, we will keep the customer updated on the progress of their order. If the goods are not delivered within the agreed timescale, the customer will have the right to cancel the order and we will refund any money paid by you for the goods. Orders will be delivered on our behalf by one of our couriers and made between 8.00am - 5.30pm Monday - Friday. If a timed delivery is required (e.g. before 12.00pm, Saturday) we can arrange this for you but at extra cost.

Our courier companies are not insured to enter your house/premises and will therefore require your help (or other recipient) in handling any order in excess of 25kgs (generally televisions). Our couriers will only deliver goods to the ground floor. Please note that we shall not be liable for any losses, costs, damages, charges or expenses caused by a delay in delivering goods if we were not responsible for the delay.

In the unlikely event that your product appears lost or is damaged in transit please contact us immediately via email orders@tunedin.co.uk or call us on 023 8033 2626. We strongly recommend you keep the original packing in case you have any reason to return your purchase. The reason for this is couriers will not pick up items unless they are packed adequately in the original packaging. Alternative packaging will be sufficient as long as it provides the same protection to the goods. Furthermore, when returning goods to the manufacturers they also insist on products being returned with all the original packaging otherwise they may reject the product. This will limit the amount of damage a product could endure through transportation.

If a delivery attempt has failed, other than the Couriers error, a failed delivery charge will occur. This is excluded if goods are refused, as there were obvious signs of damage through transit. This does not affect the consumer's statutory rights. 

Shortages & Incorrect Goods

It is the customer's responsibility to sign for all packages as shown on the delivery consignment note. Any missing packages must be noted on the same consignment note before the driver leaves. It will be the customer's responsibility to notify Tuned In Ltd of any shortages within 3 days of delivery.

Damage in transit

If goods arrive in a damaged or unsatisfactory condition you must make a note on the couriers delivery consignment note. You don't have to open the item to inspect the goods inside. This applies to visual damage that can be seen on the outside only.

It will be your responsibility to inform us of any damages within 7 days of receipt of goods, as we need to inform the couriers used. Couriers will not accept claims made after 7 days. If goods returned under this clause are found to be perfect and in full working order they will be returned to you and an administration fee will be charged along with the cost of carriage to your credit card account.  This does not affect your statutory rights as a consumer.

Product Guarantee

The manufacturer guarantees all purchases for a period of 12 months, unless stated, from date of invoice. The guarantee excludes faults caused by accident, neglect or misuse by the customer. In addition, routine maintenance (cleaning of dirty audio/video heads etc), consumables (styli, plug fuses, cables, batteries, etc), cosmetic damage and tuning of channels are not covered. The full cost of service will be charged if no fault is found with your product.

If your product should fail within this period, we will arrange for repair, either in your home (for non portable products on UK mainland) or by return to the manufacturer's authorised service agents. You can contact Tuned In Ltd on 023 8033 2626 9am - 5.30pm Monday to Saturday, 10am - 4pm Sunday.

Cancellations & Returns

You have 7 working days from the day after delivery during which you may notify us in writing, by email (orders@tunedin.co.uk) of your intention to cancel the sale contract and return the goods.  Returned goods not complying with this will be rejected and returned to you at your cost.  Please note email notification is preferred. Please note that you are responsible for the cost of the return of the goods and that the goods must be in a merchantable condition.  The cost of any items missing will be charged to you directly.

1. Goods must be returned to Tuned In Ltd within 14 days from authorisation. After the 14 days, we will not accept returns of unwanted and non-faulty items.

2. Goods must be re-packaged as received. If you have opened the box to examine the product it must be re-packaged with reasonable care in order to prevent any damage in transit back to us. All components and accessories must be returned.

3. Any 'Free' goods supplied with the products must also be returned.

Important note

We will not accept returns of the following items; Recording Media which have been opened (CDs, DVDs or Minidiscs) / goods which were a special order to the customer's specification. It is your responsibility to return the unwanted items at your expense and risk. Returns will not be accepted without prior authorisation. The returns authorisation is valid for up to 14 days only. Goods sent back to us without prior authorisation will be returned back to you and the cost of delivery charged to your account.

Tuned In Ltd will not accept cancellation of any orders where the item(s) purchased are not normally held in stock but have been specifically ordered at the request of the customer.

Collections

Please note that there is no fixed charge for collections as this is very much dependant on size, distance and type of the goods. Please call Tuned In Ltd on 020 8911 0350 for a collection quote. Alternatively you may choose your own form of insured courier at your own cost.

Refunds

Full refund of the cost of the goods will be given upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department who will check if all the correct products have been returned and their condition.

1. If the goods returned are complete and unused including all accessories and in a re-sellable condition: You will be refunded the full invoice amount less the cost of collection.

2. If the goods returned are complete and unused but with accessories missing: You will be refunded the full invoice price, less the cost of collection and cost of missing accessories (see below for an indication of the charges).

3. If the goods returned are not in a re-sellable condition: We will not accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to your account.

Monies will only be refunded once we have received the returned goods, this may take up to a maximum of 14 working days.

An indication of the charges for missing accessories:

1. Charger/Adaptor: £40 Inc Vat

2. Headphones: £69 Inc Vat

3. Instruction manual: £10 Inc Vat

4. Lead: £20 Inc Vat

5. Media Card: £45 Inc Vat

6. Memory Stick: £45 Inc Vat

7. Rechargeable battery: £45 Inc Vat

8. Remote Control: £55 Inc Vat

9. Television stands missing or incomplete will be charged at the full replacement cost of the stand plus 20% handling fees.

Please contact Tuned In Ltd for returns and refund enquiries on 023 8033 2626.

Data Production Act

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

* We will not e-mail you in the future unless you have given us your consent.

* We will not pass your e-mail address to other trusted traders unless you agree.

The type of information we will collect about you includes:

* Your name

* Address

* Phone number

* Email address

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information, which we hold, will be held securely in accordance with our internal security policy. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

Force Majeure

Tuned In Ltd will not be under any liability whatsoever in the event that Tuned In Ltd is prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond Tuned In Ltd's control.

Complaints

We take complaints very seriously indeed. We try very hard to provide a high level of customer service, however mistakes do occur. Nevertheless, we will do our utmost to resolve the problem.

In the unlikely event you do wish to complain then please email us at orders@tunedin.co.uk or telephone 023 8033 2626 9am - 5.30pm Monday to Saturday, 10am - 4pm Sunday. We will acknowledge your complaint within 5 working days.

Alternatively you may write to us at:

Tuned In LTD

92-93 East Street
Southampton
Hampshire

SO14 3HP

Last updated 20/05/11